|Is it safe to use my credit card over the internet?
|Yes, it is safe to use your credit card over the internet. We use the state of
the art technology that that encrypts all your information before it is sent to
us. So it is very safe. We use a company called Thawte Secure Certificate,
which is a certified secure payment processor. To find out more, Click on the
Thawte image here to verify the validity of our Thawte Secure Certificate, and
our commitment to your security.
|How do I contact you?
|You can call customer service at our toll free number 1-866-549-LESS
(5377) Monday to Friday from 8:00 a.m. to 6:00 p.m. Central Standard Time. You
could also e-mail us after hours and we will respond promptly the following
business day. Also, please be advised that we will be closed on all Holidays.
|How do I order?
Go to the Product page by clicking on the Products link in the upper left-hand
corner of this page.
Click on the product you would like to order.
Select all the options you would like for this product.
Click the Add To Shopping Cart button.
|Is my personal information shared? What is your
|We have never and will never share your information with anyone. We respect
your privacy. All personal information you provide to us WILL remain absolutely
confidential and be used solely to communicate better with you. For more
|Is your color samples on the web site accurate?
|The colors that you see on your screen may vary from
actual color of the products. Different monitors show different colors. If you
need actual color samples, go to our
Color Samples or call us at our toll free 1-866-549-LESS (5377)
and request for color samples.
|Do you have catalogs or brochures that you send out?
|We try to include all of the information on our web site, but if you would like
more information on products we carry, you can call customer service at out
toll free number at 1-866-549-LESS (5377).
|Do you charge for shipping?
|We do not charge for shipping anywhere in the Continental United States if your
products are all under 90". For products wider or longer than 90", shipping is
|What is your return policy?
|Since all products are custom made with your options and measurements. We do
not accept returns except warranty repairs. Please refer to our return policy.
|What type of payments do you accept?
|We accept Visa, Master Card, Money order, Cashiers check, personal checks,
|Do you charge sales tax?
|We do not charge sales tax except in Texas at 8.25%.
|How long will it take to get my order?
|Times vary from product to product but most orders are shipped as soon as they
are completed. If you are ordering different types of window treatments, it may
arrive on different days depending on the manufacturers’ production time and
distance to the delivery address.
|Will I receive confirmation of my order?
|You will receive an e-mail confirmation of your order at the email address you
provide us. You will then receive an e-mail once you have received your new
window treatments to make sure that you are happy with your purchase.
|Do you carry other products other than what you have
on your web site?
|Yes we do. We carry a wide variety of product and manufacturers. Call our
customer service at toll free 1-866-549-LESS (5377).
|Can I cancel or change my order?
|Orders can be changed or cancelled during the first 24 hours as long as your
order has not gone into production. Once it has gone into production, All
orders can not be changed or cancelled.
|When you charge my credit card?
|All of our products are custom made and therefore your credit card is charged
once the order is made.
|What if my order(s) are damaged during shipping?
|Your order are insured through the manufacturer while being shipped. It is your
responsibility when signing for receipt of the blinds, to thoroughly check the
condition of the cartons. If you notice any damage to the boxes, indicate this
on the courier’s delivery ticket. We would suggest that you sign your name and
write "Damaged cartons" beside it. We ask that you notify us within 24
hours from the time you receive the damaged blinds and supply us with a
copy of the delivery ticket to process the claim with the courier. We will
coordinate the repair or replacement of the damaged products. Please contact our
customer service department by e-mail at
[email protected] or by phone at our toll free
number 1-866-549-LESS (5377) if you have any questions about this process.
If you do not notify us that the merchandise has been damaged in shipment
during this 3 day period, repairs or replacements cannot be made at no cost.
|Do you ship outside the continental U.S.?
|Yes we do. Call customer service for rates and details at our toll free
|Will I be able to install these blinds and does it
come with installation instructions?
|All of the products we sell are easy to install. You can find our installation
instructions on our Web Site. If you are located in the Houston area and would
like professional installer to install for you, call customer service
at 1-866-549-LESS (5377) and they would direct you to a local skilled
|What is the difference between outside mount and
|Outside mount is installing a blind or shade outside the window frame or
reveal. Usually to a wall, door, metal trim, or wood trim where there is not
enough depth to mount the product inside the opening such as sliding doors and
wood cased shallow windows.
|Inside mount is installing a blinds or shade inside the window frame or reveal.
It may protrude pass the front of the window frame or be recessed inside the
|What if my measurement is wrong?
|We will try to help you in any way. If the measurement is slightly off, it can
be resized at a small fee, depending on how far off and the type of blind or
shade it is.
|Do I have warranty on items that I buy?
|Yes you do, Just call out customer service department at out toll
free 1-866-549-LESS (5377) and our experienced associates will help you.
|How can I find out what the product terms mean?
|We have a dictionary that explains all of the product terms. Just visit our
Glossary page for definitions of window treatment terms. If the
definition is not clear to you, call our customer service and we will try to
explain it better for you.
|What kind of quality do you sell?
|We do not compromise quality over price. We only sell quality products that our
customers will be happy with. They are made at the major name brand factories
and shipped directly to you.
|Do you supply all the necessary hardware or screws?
|Yes we supply all necessary hardware including installation brackets and
screws. They are included with your order. However, there are many different
types of mounting surfaces into which you products could be attached. Such as
concrete, wood drywall , plaster, steel and more. It's not feasible for
manufacturers to include screws/fasteners that will work for all applications,
but the ones included should work fine.
|What should I use to clean my blinds?
|Visit our Warranty page for
warranty information and care instructions on how to clean your blinds.