| We ship our window treatments via UPS and Federal Express Ground at no charge
for most undersize blinds or window treatments. For oversize window treatments,
a one time per product oversize package charge will be added to your order. |
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| Multiple Shipments |
| Different types of window treatments may be manufactured in different
facilities and shipped separately. Therefore, if your order consists of
different types of window treatments, you may receive them at different times. |
|
| Shipping Times |
| Most of our blinds ship within 5 to 10 working days after receipt of a complete
order with check or credit card approval. On rare occasions, there may be
manufacturing delays out of our control. In these cases, we will notify you of
the delay and the estimated shipping date of your order. Unless there is a
delay or need for more information from you, orders will be in production the
following business day. |
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| Damage During Shipping |
| Your blinds are insured through the manufacturer while
being shipped. It is your responsibility when signing for receipt of the
blinds, to thoroughly check the condition of the cartons. If you notice any
damage to the boxes, indicate this on the courier’s delivery ticket. We would
suggest that you sign your name and write "Damaged cartons" beside it. We ask
that you notify us within 24 hours from the time you receive the damaged blinds
and supply us with a copy of the delivery ticket to process the claim with the
courier. We will coordinate the repair or replacement of the damaged products. Please
contact our customer service department by e-mail at
[email protected] or by phone at our toll free
number 1-866-894-LESS (5377) if you have any questions about this process. |
|
| We ship our Window Treatments via UPS or Federal Express Ground at no charge
for all window treatments. For all products 90" or larger in width or length, a
one time oversize package charge will be added to your order. |
|
| Our goal is to give you, our valued customer, the best service possible. We want
your repeat business and referrals. |